I received a single sign on error message / expired SAML authentication message. What do I do?
Answer
If you receive a single sign on error when attempting to access library databases, this is likely due to an effect of your browser cache retaining expired SAML authentication tokens. Solutions:
- Clear/Refresh your browser cache of any retained information and delete saved passwords. Then, log in again to single sign on, once you are sure your browser cache is completely cleared and you are not retaining saved passwords.
- In future, avoid this problem by always opening library links in a new private window. (i.e. using a browser window that, when closed, does not retain any cached browser information or passwords after you close the window.) This is also sometimes known as incognito/private browsing (Chrome).
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